1. Introduction
This policy explains how ChargeAura processes personal data when you browse stations, write reviews, upload photos, or use account features. We act as data controller for service operations and apply GDPR and KVKK principles.
2. Data Collection (What, How, Why)
We collect account information (name, email), review content, uploaded media, and technical usage data (IP, browser, request logs). Data is collected directly from user actions and automatically through secure infrastructure to provide core service functionality.
3. Data Usage and Legal Basis
We process data based on contract performance (account and review features), legitimate interest (service quality, abuse prevention), consent (optional analytics/cookies), and legal obligations where required.
4. User Rights
You can request access, correction, deletion, portability, and restriction of your personal data. You may also object to processing where legally permitted. Requests can be sent to privacy@chargeaura.com.
5. Data Retention
We retain account and review records while your account is active or as long as needed for legal and operational purposes. Backup and log data is deleted or anonymized according to security and compliance timelines.
6. Security Measures
ChargeAura uses encryption in transit, access controls, scoped credentials, and incident monitoring. While no system is 100% risk-free, we continuously improve safeguards to prevent unauthorized access or misuse.
7. International Transfers
If personal data is processed outside your country, we apply lawful transfer mechanisms such as contractual safeguards and provider-level compliance commitments.
8. Contact and Complaints
For privacy inquiries, contact privacy@chargeaura.com. EU users may contact their local supervisory authority; Turkey users may apply to KVKK authority after completing application procedures.